Testimonials

Wonderful company to work with. Great people providing a great product!

Purchasing a sauna is tricky: It's probably a once-in-a-lifetime purchase, so there's no chance to try out a variety of sources before buying. My husband and I needed a custom size and we had to rely on contractors to figure out the details of installing a sauna "kit" in our house. There didn't seem to be much question that SaunaFin had the best reputation for sauna kits, so we ordered.
Turned out that SaunaFin is very thorough in their transactions and support. Every detail is documented. The most important details are made very clear with bold and highlights. Photos are taken of the kit so we knew exactly what to expect upon delivery.
And when the inevitable questions arose, someone always answered the phone and/or returned our emails. I think we had 4-5 follow-up questions, including needing to replace the switch cover after we chipped it, and SaunaFin always courteously answered our queries. We were even able to get our contractor and our electrician on live calls with SaunaFin to walk through details.
Their customer service was reassuring, especially for such a large and complicated product, ordered from Canada, shipped to the U.S.
We've been using our custom sauna for about 2 weeks, and we love it. I highly recommend SaunaFin if you're considering a sauna purchase.

Best possible experience from beginning to end. Saunafin team was helpful, accommodating and knowledgeable.

5 months ago

Who would not love this barrel sauna? Immediately upon entering, the smell of the cedar begins to calm as the senses are further evoked by the glorious view out through the 7-foot panoramic window. The installation was quick and seamless. It is easy to care for and requires little maintenance. The sauna benefits us daily with its deep soothing heat therapy and invigorating add-ons. We also purchased the dump bucket and water bucket with ladle to further enhance the experience. They are sturdy and well-constructed. The Saunafin team provided friendly and professional service without any issues.

Kit was complete, very little wastage, excellent quality cedar, great instructions. Turned out beautifully! Great support when needed.

Great sauna, and even better Customer Service!.
Thank you, Milena!!

From the moment we walked into the show room, the staff were extremely helpful and knowledgeable. The ordering process was very simple - we got a 5x7 pre-fab sauna kit and the wood was superior quality. Instructions were clear, installation went well and they answered any follow up questions we had. We love our new sauna!