Testimonials

Schoen guten Morgen, Maria

    I have now completed the sauna and am very satisfied.  Attached please find a series of photos, permission for which I freely give you to publish in your catalogues, web site etc.
   
I want to thank you for excellent pre and post sale support, especially the fast shipment of the new emitter. I would most certainly recommend your company and its products.  I got great satisfaction from doing this and I have a very happy wife.

All the best,
Steve

03/08/2011

Dear Saunafin people,                                                                              

We’d like to take a moment to say “Thank you” for our beautiful new cedar sauna.
After a little research we decided to go with Saunafin and did not regret this decision once. The customer service was very helpful in selecting the right size and model of the heater unit for our needs and the sauna kit arrived promptly on time and with NOTHING MISSING. We assembled it during the course of the weekend and IT IS PERFECT. Tylo heater unit is everything we hoped it’d be and cedar walls and selves emanate such divine smell, you don’t want to leave the space. And then, after the bathing session is over and we open sauna’s door to let it dry, entire house is filling up with aroma of birch and cedar :)

Thank you, Saunafin, once more for a great product and exceptional service!

Very satisfied customers,

Nissim and Olga 
Brooklyn, New York

Upon bringing the 4’ X 6’ custom kit home from Saunafin, I was prepared to spend days, even weeks to do the install properly, when it was complete about 10 hours later, I had to double check that I had actually put everything in correctly, it was perfect.

The packing list was accurate down to the screw, and the logic of the assembly was simplistic. Although they supply a few extra cedar pieces in case of errors, they were not needed, the install couldn’t have been more straight forward.

Thanks again Saunafin for working with us to lay out a comfortable and relaxing sauna (which we use several times a week), and for having all the necessary accessories to make our space an indoor get-away.

Maia
 
I wanted to say thanks for all your help with my sauna purchase. I received the kit and immediately started the installation. The quality of the cedar far exceeded my expectations. The kit went together rather easy and looks fabulous. Pass along my thanks to Mike as well, I had only one question and it was easily answered. Should I move i'll be contacting Saunafin for another sauna.
 
Sincere Regards
 
Richard 
Burnsville, MN

Dear Saunafin Staff,

Thank you for providing exactly what you promised. Getting things to a
remote island in Alaska can be a challenge, especially a pre-fab
sauna! (The only casualty in shipping was a broken head rest bracket,
which will be an easy fix).

Assembly was as advertised and within 48 hours of delivery the sauna
is installed and broken in. Customer service was very responsive when
there was questions regarding the shipping and the quality of
workmanship in the sauna itself was very evident during unpacking and
assembly.

We really appreciate your professional and personal way of doing
business and will recommend your company to anyone in the market for a
sauna.

Sincerely,
Father Innocent (Daniel) Dresdow
Kodiak, Alaska

Maria 
C/O Saunafin Saunas and Steam baths
Concord, On

Dear Maria, 
As you are aware, I ordered a 6x8 sauna kit two weeks ago. Although I had done some research into pre cut kits, it was certainly not something I was aware of or had any idea of the nuances involved in not only ordering the kit, but the assembly required.

You virtually walked me through the process, making certain I understood what it was that I needed, including veering me away from some of the items I thought I needed, and making certain I ordered other items I didn’t think I needed but in the end made my sauna more enjoyable. I would well imagine that most customers are very much like me, in that they have a reasonably good understanding of what they want however, have no idea of exactly what they need.

I must tell you, it is a difficult decision to provide a credit card number over the phone for a purchase of this magnitude, to a person in another country, for a product you will in all likelihood only purchase once or twice in a lifetime. You made this decision very easy, and were most helpful in explaining all areas from shipping to construction.

When I received my sauna kit, I was truly amazed at the way in which it was packed, marked, and the care that was taken to insure all the correct pieces were in the kit. The kit truly does contain everything you need to install your sauna kit, including extra lumber in the event a mistake is made in cutting or installing by the homeowner. It just got better as I opened and began to install my kit; the quality of the materials, the beauty of the wood, the care taken to explain what items are in which carton, and again everything I needed was in the package I made less than 12 cuts for the entire kit, and this was only trimming the corner molding and cutting the top pieces of wall planks.

I am so impressed with the quality and the service I received, that I would be willing to allow you to give my name and number to any potential customer as a referral.

Once again thank you all at Saunafin for great customer service and a great product.

Art  & Marie 
Jefferson City, Montana 

Hi Maia,

I would like to express my great satisfaction with the product I bought, and the service you provided. I have finally built the sauna, and have experienced a great löyly.  I will recommend your product to all my friends who might be interested.  I'll be happy to be a reference for your potential customers.

Have a nice holiday season.

-Alex

(408) ***-****

Dec 20, 2007

Mike, I want to express my appreciation for your assistance in helping me choose the right sauna specifications and the excellent work of your company in manufacturing it.

The sauna was delivered on - time as promised.

The workmanship was excellent.

It was very easy to assemble.

The functionality is marvellous. The Tylo heater is exactly what I hoped for.

I wish you success, and I will certainly recommend your company to all my friends and contacts I will be happy to serve as a reference for any potential customer.

My best wishes for happy holidays and a great 2008 to all the Saunafin team.

Thanks, Sam